An IT Professional with over over 16 years of experience in the industry and over 8 years in the Housing Sector.
Experienced in delivering innovative IT solutions whilst focusing on exceptional customer service.
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I am a passionate, experienced, hardworking and self-motivated IT Manager. I am confident, determined and self-disciplined with experience in managing multidisciplinary cross functional teams.
I currently line manage a team of 8 technical staff and I have a strong technical ability with hands on skills and the capacity to build meaningful relationships with stakeholders and suppliers. I have an eye for detail, am focused on delivering an exceptional customer centric service and I am seen as the expert in delivering innovative ICT solutions for my existing employer.
I also have experience of offering business system reviews and delivering consultancy to not only my current employer but also other local Housing Associations.
Successfully lead on the technical delivery of a merger between two Housing Associations enabling a seamless transition for both internal customers and residents
Awarded: Employee of the Year 2014; Innovative Colleague of the Year 2014; Resources Staff Member of the Year 2013 and 2014 at Two Castles
Improved departmental performance to an average of 98% of all priority calls resolved on time and satisfactorily within the first 6 months in current role.
Registered PRINCE2 Practitioner
ITIL (2011) Certificate in IT Service Management
MCP in Implementing and Administering Security in a Server 2003 environment
Windows Server 2003 to 2016
IT Service Management
DHCP, DNS, TCP
SSRS and SSIS